Grande Bay Resort offers luxury waterfront vacation condo villa rentals complete with pool, hot tub, air conditioning and more.  Located in beautiful St John, US Virgin Islands

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ARRIVING ON ST. JOHN — VERY IMPORTANT:


When you are finished reading through this Arrival Tip and Info Guide please continue on to our online Arrival Info & Concierge Form to provide info regarding your arrival and stay with us. When filling in the form you will need to know your airline’s flight number, your arrival time and departure time.


AFTER LANDING AT ST THOMAS AIRPORT:

* Please call our greeter phone at (340) 642-0787 (Text is available) or our landline office phone at (340) 775-2001to let us know you have landed.
Proceed to taxi's located just out the door after retrieving your luggage. Please ask for a taxi to RED HOOK for the St John Ferry.

ONCE YOU REACH RED HOOK:|

*Please call the numbers above again to let them know what boat you will be on. The ferry from Red Hook runs on the hour every hour until midnight. For more Ferry info: (Click Here)
UPON ARRIVING IN ST JOHN:
*After exiting the ferry and retrieving your luggage, you will find your greeter at the end of the dock with a sign with your name on it. From here the greeter will escort you to your villa and or car rental. *Please note that due to liability reasons, not all greeters can carry you in their personal vehicles. If you did not rent a vehicle then often greeters will walk guests over to Grande Bay since it is just a few minute walk from the dock. IF YOU HAVE SPECIAL NEEDS AND CANNOT WALK PLEASE LET US KNOW SO WE CAN MAKE ARRANGEMENTS.
 

IF YOU RENTED A CAR IN ST THOMAS:

*After retrieving your car in St Thomas and making your way to the RED HOOK Barge dock please call us once on the barge so we know what barge you will be on. The barges run on the half hour with the last barge being 6:30pm. Once you reach St John please call your greeter and make your way to Grande Bay and proceed to park in the spot designated for you (This info along with driving instructions will be emailed to you). Your greeter will meet you in your parking spot. If you feel like you cannot find your way off the barge to Grande Bay, please let us know and we will arrange a greeter from the barge dock area.

CAR RENTALS:

Many guests choose to rent a car for only a few days during their stay due to the fact that Grande Bay is so close to town. Whether you choose to rent for your whole stay or just a few days, is a personal preference. For those that do not want to rent a car we have plenty of taxis available for hire.
Also while considering what days to rent a car remember that if depending on your other activities, such as full day boat trips, there may be other days that you do not need a car.
* On our Arrival & Concierge Form you can fill in your car rental info or if you would like us to reserve one for you. **It is important, even if you wait to rent once on island , that you inform us of what days you will be reserving for so we may designate you a specific parking spot! Parking is tight and we must coordinate this to insure you have a parking spot.

***Also we HIGHLY recommend if you are staying with us during High Season through Spring Shoulder (Christmas-End of July) that you reserve in advance. Most car rental companies will NOT do a reservation of 3 nights or less in advance. Please keep this in mind while planning your trip.

 

WHAT TO PACK:

Your unit will have:
All Linens such as Bath Towels, Bed Linens and Beach Towels. You are also provided Beach Chairs, Cooler/s,

Blow Dryers.
We also provide you with paper products to get you started which consist of a few rolls of toilet paper per bathroom, a roll of paper towels. We also provide you with shampoo/conditioner, a bar of bath soap, trash bags, laundry soap and dryer sheets.

*** Pack light!!! You will find that you will spend most of your time in bathing suits, shorts and sun dresses. Even our "Fancy" restaurants are a casual "dressy" attire. Most units have washer and dryers available.

 

SHIPPING STUFF:
We do allow guests to ship boxes to lighten their load. Please ship to:

St John Villa Company
C/O Your Name and arrival date
5000 Estate Enighed PMB#189
St John, VI 00830

**You must ship PRIORITY or it may take up to two months to get here.
 

CHECK-IN TIME IS 3 pm:
If your villa is not occupied the day you arrive, you may be able to prearrange for an early check-in in advance of your arrival. But if other guests are departing your villa that same day, you may not physically check
into your villa until 3 pm or later. Sometimes your escort can take you to your villa early, drop your luggage off there, and you can go have lunch or shop for groceries or have a cold drink, then return to your villa after 3 pm with your keys and relax.
 

CHECK-OUT TIME IS 10 am:

 If you wish to stay longer, you must prearrange this with your St. John Villa Manager in advance and we’ll let you know if someone else is checking into your villa that afternoon or not.
** We must give the housekeepers time to clean and prepare the villa between rentals.

 

YOUR DEPARTURE:
It is important to give the full two hours required at the St Thomas airport. After all "Island Time" does exist here and we don't want you missing your flight! Upon your departure please lock all windows and doors before you go, and leave your keys and parking pass on the counter.
Though the housekeeper will be there soon to start cleaning for the next arrival we ask that you start a load of beach towels. *Please DO NOT wash the beach towels with the white bath towels! You will be charged if the towels are damaged.

The maids will appreciate any food you leave behind in the fridge. If you appreciated the cleanliness of your villa, tips for your housekeeper can always be left.

 

SECURITY DEPOSITS:
After your departure, we will double check the unit for any damages including stained towels and linens. Your security deposit will be charged if there are stains on linens! Please remove makeup with tissue NOT towels. We will also charge if you leave the unit excessively dirty or excess trash.

 

KEYS: Please do not lose the keys as there is a $100 fine per lost key.

 

SMOKING: There is NO smoking in the unit or on the front balconies. There is a $100 per day fine if you are found to be smoking inside the unit.
 

GRILLS: There are NO charcol grills allowed at Grande Bay. Some, not all,  units may have electric grills.

 

TRASH: There is a trash compactor located in both garages of both the upper and lower buildings.

 

FEEDBACK/GUEST BOOK REVIEWS: We value your input so please contact us regarding your stay. We want to know how your trip was, if you enjoyed your villa and if you felt there was anything we could improve! So please tell us!!

In your villa you will find a guest book that is invaluable to our other guests. So if you find you have a moment please let us know what you enjoyed most about your trip!


MAID SERVICES AND CLEANING: All of our villas are cleaned and prepared before your arrival. If you’d like to arrange extra maid service, please call us with some advance notice. It will cost about $50 to $100 per visit, depending on the number of bedrooms your group is occupying in your villa.

MEDICAL NEEDS: For emergencies dial 911 (from a cell phone, call 340-693-7377 for St. John Search + Rescue. If 911 does not pick up, call 776-6222 for an ambulance. (On St. Thomas, the Roy L. Schneider Hospital’s general telephone number is 776-8311. For general needs, Cruz Bay-Red Hook Family Practice 776-6789 offers appointments Mondays-Fridays 8–10 am, and after 4:30 pm – and after-hours care is available by calling 777-0112, 24 hours a day. The nurses at St. John’s Myrah Keating Smith Clinic can usually talk you through something on the
phone, if they know you’re a tourist having a problem: 693-8900.


EXTERMINATORS:

Our units are serviced on a regular basis for preventative measures. Once a month they will be escort to all units by our front desk/security staff. There are signs next to all elevators informing you of the date of the next service.

***IF YOU HAVE SEVERE ALLERGIES OR SMALL CHILDREN AND DO NOT WANT SPRAYING DURING YOUR VISIT, PLEASE CONTACT US!!


POOL SAFETY: Please NEVER dive into the pool. It is not deep enough and you could be seriously injured! Always watch all children and partying adults carefully, and please do not allow anyone to run around the pool areas or decks - someone could slip and fall.  Be extremely cautious.


POWER OUTAGES: Occasionally we have power “outages” which can last anywhere from a few minutes to a few hours. If your electricity goes out, please contact our front desk to be sure its an "Island" outage (340-693-4600) and not your unit specifically. If it is just your unit then please contact us.   Flashlights are provided in your villa.


TELEPHONE CALLS: Dial 9 to get to an outside line! Phone calls are free of charge between St. Thomas, St. John and St. Croix. WE HAVE FREE LONG DISTANCE!

 

CELL SERVICES:  AT&T  and SPRINT have the most prevalent here and have the greatest cell service. Cell service is scarce inside your unit due to the concrete structure. Head out to the outside balcony and you will find you have greater service. BEWARE, in certain locations such as the North Shore beaches, your cell will
pick up the signal from Tortola. Because it is a British Virgin Island, it’s $3/minute for International Roaming. Check your signal to see if you are still on your home network, or if it has switched over to CCT Boat Phone in the BVI, to avoid high charges. Usually your normal cell provider will come back on when you move out of that area.


WATER CONSERVATION: Water is a scarce resource on St John. Please Help us conserve water by never letting the water run unnecessarily. PLEASE report all running toilets and dripping faucets to your manager immediately!


IS THE WATER SAFE TO DRINK? Our water is filtered before it comes out of the faucets, and double filtered out of the fridge. However this is a personal choice depending on the temperament of your stomach.

 

Continue on to provide your arrival info. (Click Here)

 

Do you own property at Grande Bay and are interested in our management and booking services?
Please fill out the form above and make note in the comment section your interest.
Or you can email us at Info@StJohnVillaCo.com
 

Grande Bay Resort Condominiums located on St John, (USVI) US Virgin Islands. Waterfront luxury condos in Cruz Bay, St John
offer all the comforts of home, from heated pool, hot tub, health club, air conditioning and more.

These condos can provide you the most perfect accommodations for your St. John Virgin islands Vacation.